Terms & Conditions
These Terms and Conditions apply to all purchases from our website. Please read them carefully before placing an order.
- Acceptance of Your Order
- Delivery Charges
- Right of Cancellation
- No Variation or Representation
- Third-Party Rights
- Governing Law and Jurisdiction
Acceptance of Your Order
We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order.
This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable.
Prices remain in force until we publish new prices on our website. Delivery charges apply and are displayed during the order process.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
Content, Images, Descriptions
We have taken reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.
We provide a preview of how your engraving or embossing will look on a product. This is meant as an indication and exact results may vary. Every indiviual message is different, and we use our judgement as to the exact size and positioning. If you have any specific requirements, please make sure you call us before placing your order.
Delivery of products within UK (stock items) will normally be made within 2-5 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods.
We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products and our delivery charges less £5 in respect of our postal and administrative costs.
You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
As with all foreign imports, you are liable for any taxes and duties imposed by your local taxation authority (e.g. customs duty, excise duty and/or import VAT). It is important that you check these rates before ordering.
Right of Cancellation
The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
If you wish to cancel your order email us at firstname.lastname@example.org with details of your cancellation. We regret that engraved pens and personalised leather journals cannot be refunded.